Support

How to contact SqlBak Support

To help us assist you as quickly and effectively as possible, please follow these guidelines when reaching out to our support team.

Please submit your request using the support form at:
https://sqlbak.com/support

What to include in your message

• Provide a clear description of the issue you are experiencing or the error you are encountering.

• Mention any troubleshooting steps you have already tried.

• Attouch Job log, screenshots or copy-pasted error messages if possible.
  This will help us diagnose the issue faster.

• Send the Advanced Logs from the SqlBak application right away.
  You can find detailed instructions here: How to Send Logs to Developers.

⚠️Important

Make sure to contact us from the email address registered to your SqlBak account. This allows us to quickly verify your account and review any related configurations.

Our response time

We aim to respond to all support requests within 24 hours on business days.
For urgent issues, please provide as much detailed information as possible upfront to speed up troubleshooting.